NU Standard® Return, Refund, and Exchange Policy
We want you to love your NU Standard products, but if you're not satisfied with your first purchase, you can keep the product and we’ll issue a refund within 30 days of the purchase date. This policy applies to first purchases only.
Defective or Damage Products:
If your product arrives defective or damaged, you can return it within 30 days of the purchase date. Returns are accepted for unused or one-time use products. We offer free shipping for returns, with the option of a refund or product exchange.
Return Requests After 30 Days:
Any return, refund, or exchange requests beyond 30 days will be reviewed at the discretion of NU Standard.
Retail Partner Purchases:
If you purchased a NU Standard product from a retail partner, please return it directly to the retailer according to their return policy. We cannot accept or process returns for products purchased outside of nu-standard.com.
How to Start a Refund, Return, or Exchange:
You can return eligible items within 30 days of the original purchase date for a full refund or store credit (excluding any original shipping fees).
- Purchased on nu-standard.com- You’re eligible to return through our process.
- Purchased elsewhere- Please contact the respective retailer for their return process.
Steps to Complete a Return:
Lost or Missing Packages:
If your package is marked "Delivered" but not received, please check covered areas and with neighbors. If it remains missing after 48 hours, contact your carrier. If unresolved, contact us at 1-800-700-5571 or team@nu-standard.com for further assistance.
NU Standard® Club [Subscribe & Save] Returns:
Only the first order in our subscription program is eligible for return. For automatic shipments, cancellations must be requested via your account, email us at team@nu-standard.com, or by calling 1-800-700-5571. Please allow up to 5 business days to process cancellations. Click here to learn how to cancel your NU Standard® Club [Subscribe & Save] Products Automatic Shipments.
Contact Us:
If you have any questions on how to return your item to us, please contact us at: team@nu-standard.com or 1-800-700-5571.