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FAQS
How will I know your supplements will work for me before purchasing?
We recommend reviewing the ingredients and consulting with your healthcare professional to ensure you're a good candidate for daily use. Each ingredient has been carefully studied for its role in supporting hair and scalp health, so you can expect visible results within 1-3 months of consistent use. If you’re not satisfied with the results within 30 days from the purchase date, we offer a full refund—your satisfaction is our priority.
Do your supplements have any known side effects?
No, however, if you experience any allergic reactions (such as itching or acne), upset stomach, or headaches, please discontinue use. Everyone’s body is unique, and while our research and testing indicate that most people should not experience side effects, we acknowledge that individual responses can vary. If you do encounter any issues, please contact us—we offer a full refund within 30 days of purchase. Your well-being is our priority.
Can I take your supplements with other supplements or medications?
Yes, our supplements are generally safe to use alongside other supplements or medications. However, because individual needs and health conditions vary, we strongly recommend consulting with your healthcare provider before starting any new supplement regimen. They can help ensure there are no potential interactions and that the ingredients align with your specific health goals. Your safety and well-being are our top priority.
What happens if I stop taking your supplements?
In the short term, you won’t notice much change, but after 30 days, results may begin to decline. We encourage consistent use to maintain optimal hair and scalp health. Join our NU Standard® Club subscription program for exclusive discounts and rewards to support your wellness journey.
How many times do I need to wash my hair with the shampoo bar? One (1) or two (2) times?
For most hair types, one wash is enough to cleanse and refresh your hair. However, if your hair is coated with heavy gels, creams, or has been in protective styles, we recommend washing twice to ensure all buildup and residue are thoroughly removed. Adjust based on your hair's needs for the best results.
Is the Shampoo Bar supposed to lather quickly?
Our Shampoo Bar is formulated to create a foamy lather, though it may take a bit longer to lather compared to traditional liquid shampoos, especially on the first use.
For best results, make sure your hair and the bar are thoroughly wet before applying. If needed, rub the bar between your hands to generate lather before applying it to your scalp.
In areas with hard water, the lather may be slightly reduced, but the cleansing power remains effective.
I noticed less "slip" from my hair after shampooing. Is this normal?
Yes, this can be normal. Unlike traditional shampoos with synthetic silicones, the WASH N GO™ Shampoo Butter Bar uses natural ingredients that cleanse without coating the hair. This may result in less "slip" when finger-combing, but it leaves your hair cleaner and healthier in the long run. For added smoothness and easier detangling, follow up with the HYDRATE N GO™ Conditioner Bar to restore moisture and improve manageability.
Can I leave the conditioner bar in my hair?
Yes, you can! For deeper hydration, you can leave a small amount of the conditioner bar in your hair, especially on the ends, without rinsing it out completely. This method works well for dry or textured hair, providing extra moisture and frizz control.
However, if your hair tends to be fine or oily, we recommend rinsing thoroughly to avoid buildup. Adjust based on your hair’s needs for the best results!
Will the conditioner bar weigh my hair down when styling straight?
No, the our conditioner bar is formulated to provide lightweight hydration without leaving heavy residue. However, if you have fine or straight hair, we recommend applying the bar primarily to the mid-lengths and ends, avoiding the scalp to prevent any potential heaviness.
Rinse thoroughly to ensure your hair stays light, smooth, and manageable for straight styling.
What is the best way to use the conditioner bar for curly, coily, or dry hair?
For curly, coily, or dry hair, follow these steps for the best results:
- Wet Hair Thoroughly: Start with clean, wet hair.
- Glide the Bar Over Hair: Focus on the mid-lengths and ends, where extra moisture is needed most.
- Finger Comb or Detangle: Use your fingers or a wide-tooth comb to evenly distribute the conditioner.
- Let It Sit: Leave it in for 2-5 minutes for deep hydration.
- Optional Leave-In: For extra moisture, leave a small amount in the hair without rinsing completely.
- Style as Usual: Follow with your preferred styling routine for soft, manageable curls.
This method ensures your curls stay nourished, frizz-free, and well-defined.
How often can I use your conditioner bar before over-conditioning my hair?
You can use our conditioner bar 2-3 times per week or whenever you wash your hair, depending on your hair type and needs.
For curly, coily, or dry hair, more frequent use may be beneficial to maintain moisture.
If you have fine or oily hair, consider using it less frequently to avoid over-conditioning, which can lead to buildup or weigh your hair down.
Pay attention to how your hair feels and adjust usage accordingly for the best results.
Do shampoo/conditioner bars become mushy or develop mold if stored in a non-ventilated container?
Yes, the bar can become soft or mushy if stored in a damp or non-ventilated container. To prevent this, ensure the bar is semi-dry before storing it. Use a travel soap case with ventilation or a breathable bag to keep it from holding excess moisture, which could lead to softness or mold. Proper storage will help extend the bar’s lifespan and maintain its quality.
How can I purchase Hydrasilk®?
Hydrasilk® is exclusively available to licensed professional cosmetologists and is formulated for professional use only. This highly concentrated product requires proper application to prevent potential adverse effects.
If you're a professional interested in adding Hydrasilk® to your services, you can learn more about NU Standard Pro and how it can elevate your offerings.
What does Hydrasilk® do to my hair?
Hydrasilk® enhances your hair by delivering deep hydration and improving its structure.
Reconstructive treatments (be sure to request for the aquatic mister) repair damaged strands and strengthening the hair from within. For chemical services, such as coloring or relaxing, Hydrasilk® minimizes damage by protecting the hair’s bonds and restoring moisture throughout the process.
With long-term use, it reduces the need for additional maintenance or leave-in products, as the hydration provided through regular treatments ensures your hair stays soft, manageable, and healthy.
For optimal results, in-salon treatments are recommended every 6 weeks to maintain continuous hydration and vibrant hair.
How do I access Hydrasilk® as a Licensed Cosmetologist?
As a licensed professional, you’re eligible to incorporate this exclusive, salon-grade product into your services. To get started:
- Join NU Standard PRO: Visit our NU Standard PRO platform to learn more about Hydrasilk® and unlock access to our professional products.
- Verify Your License: You need to provide proof of your cosmetology license during registration.
- Place Your Order: Once approved, you’ll be able to order Hydrasilk® and explore other tools designed for salon professionals.
- Training and Support: Access educational resources to ensure proper application for the best results.
If you need further assistance or help with registration, please contact our support team, and we’ll be happy to guide you through the process.
Don't see your question on the FAQs?
Feel free to reach out to us directly—we're happy to help!
